& Shared Values
"Create A Partnership With Our Clients
To Strengthen The Performance And Champion The Success Of Their
work collaboratively as a team, understanding and drawing on each other’s
strengths; recognizing each other’s accomplishments; teaching and learning from
one another to achieve our mission.
listen to each other’s requests and ask for clarification until we are sure we
completely understand the issues and how they can be jointly solved.
We professionally confront each other’s communication behaviors and ask
for reasonable and acceptable changes when they appear warranted.
We accurately describe events and situations, using words and phrases
that are based on fact.
Team Member Satisfaction
each contribute to building an environment where every employee can achieve high
levels of performance; generate and act on important decisions; grow and learn
personally and professionally and have access to information necessary to
accomplish the mission.
focus our partnership efforts on developing a deep understanding of clients’
needs and attempt to exceed clients’ expectations of us in every instance.
Respect, Trust & Dignity
“defend those who are absent.” This
means we do not speak negatively about each other or our clients.
When it is necessary to criticize, we do so in a constructive manner and
only directly with those who are involved.
We never allow anger to control our decisions or action towards each
other and our clients. We expect
our clients to trust us as we would each other and reserve the right to
terminate a relationship if and when abuse occurs.
Integrity & Honesty
never lie to our clients and we never lie to each other.
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